Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website, https://www.celivo.store. By placing an order with us, you agree to comply with this policy.
Eligibility for Returns and Refunds
Return Timeframe
Items may be returned within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (718) 424-6706. You will receive instructions on how and where to send your item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds
Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Partial Refunds
Partial refunds may be granted in the following circumstances:
- Item is returned used or damaged
- Item is missing parts or accessories
- Item is not in its original condition
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (718) 424-6706.
Contact Information
For questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (718) 424-6706
- Address: 6602 Northwest Chestnut Court, New York, New York 10084, United States
Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website at https://www.celivo.store.